Complaint Management- Comedy of mismanaged errors.
Complaints are part of business; however, how you handle and convert them into good customer experience matters.
Tag Archives: SERVICE
Taking Advantage: Chaiwala Business Mindset
It was not a crisis; however, sometimes, people’s responses on such a day can reflect a lot about their attitude and approach to life. It can demonstrate their approach to life, self-confidence, understanding of the situation and decision-making capabilities. Disruption of Cooking gas Supply on Monday for 1 lakh plus in Mumbai was one such… Read More »
LESSONS WASTED- You need to protect yourself
Uber Rape is the name social media has given to the unfortunate event in Delhi. As expected, the verdict was out much before the culprit was apprehended. The discussions and debates as usual will continue for some time. The questions raised are important, but soon, we would get back to our routine. We will forget… Read More »
THE TRAP
43rd Episode : Male are always on the lookout. Their adventurous DNA pushes them to experiment and take risk outside their existing relationships. They want the naughty-fun. Some score anyway in a no-string attached relationships. Some score mentally. For some buying the scorecard is the only alternative. But, they all score. This incident involves an… Read More »
